cancellations

1. Cancellation before shipment (Orders placed & delivery within India only)

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at support@thevro.ai or call us at +91 - 8657 022 816 (Mon–Sat, 9.30 AM to 6.30 PM) and Sundays (10.30am to 6.30pm)

• Once your cancellation request is received, the order will be cancelled.
  
• The refund will be initiated within 24-48 business hours after the cancellation is duly processed.

2. Cancellation after shipment (Orders placed & delivery within India only)

If you wish to cancel an order that has already been shipped but not yet delivered, please contact our Customer Support team at support@thevro.ai.

• In case the shipment is already handed over to the courier, they may still attempt delivery. Please do not accept the delivery of the order.
  
• Once we receive the product(s) back and verify their packaging/condition, we will refund your money within 24–48 business hours.
  
• Please note: applicable shipping charges, return expenses, and wear & tear deductions (if any) may be adjusted before processing the refund.